Signed & Personalized Items

All books and book boxes are classified as collector pieces.

If you request personalization, please ensure your message is added before checkout — once processing begins, personalizations cannot be changed, canceled, or refunded.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at bellaj@bellaj-novels.com and include your order number with clear photos of the packaging and the item

Each case will be reviewed individually.
If approved, we will arrange a replacement at no additional cost.
In rare situations where a replacement is unavailable (for instance, a limited or sold-out edition), a refund may be issued at our discretion.

Minor cosmetic wear such as small scuffs, slightly bent corners, or mailer impressions is considered normal transit wear and does not qualify for replacement.

Stolen or Lost packages

Once an order is marked delivered by the shipping carrier, Bella J. is not responsible for lost or stolen packages.

If your parcel cannot be located, contact your local post office first, then email us with your details so we can assist where possible.

Final Sale Items

The following items are always final sale and non-refundable:

• Signed and personalized editions

• Book boxes or limited collector pieces

• Sale items and discounted bundles